Elbowoods Memorial Health Center - Complaint Procedures
Complaint Procedures
Elbowoods Memorial Health Center continually strives to imporve patient services and the experience of services provided. We appriciate our patients and thier input regarding thier care. Together we can work toward improving all patient's experience.
If you have a concern regarding your care you have the right to file a formal complaint. Filing a complaint will not adversely affect your care. All complaints are investigated and addressed in the best interest of the patient and their care. The complaint can be verbal or in writing. Below is the link to print the patient complaint form and algorithm.
Please print and fill out this form to file a complaint.
Staff members can make a complaint and/or submit an incident report to the Quality Care Department.
All complaints are provided and tracked by the Quality Care Department. All complaints are investigated. The Quality Care Director will initiate an investigation regarding a complaint and will take action as appropriate.
All complaints are formally documented, investigated, and reviewed. Determinations as to how to address the complaint is made collectively by the Quality Care Director, Chief Medical Officer, and Chief Executive Officer every month, although some complaints are addressed and resolved immediately within the department. Department Heads are often involved in the solution and resolution of patient complaints.
It is important to have patient input/feedback as services are based on the overall patient needs and services available. Below, you will find a link in which you can provide feedback that is very important to directing our services. This information is confidential and will only be used to assess the services and care received through EMHC and the field clinics. We appreciate your feed back. Please select the link below and complete the survey.
If you need assistance or have questions regarding the process, please contact the Quality Care Director. The Quality Care Director can be reached by calling the Health Center at 701-627-4750.